Telephone Sales

Today many customers are won and lost without face to face meetings.

 

Success rests on good qualification, ability to get through to decision makers, gaining their attention, establishing credibility, and communicating convincingly.

 

This course provides a step by step programme for increasing telephone sales success.

 

Whether your task is to sell an appointment or conduct the entire sale via the telephone, this course will refresh best practice, introduce new ideas, and provide an opportunity to practice.

 

Course Objectives

• Gain absolute confidence

• Develop irresistible charm

• Get gatekeepers on side

• Grab decision maker attention

• Turnaround fob off objections

• Close on the next step

• Establish and maintain motivation 

Participants learn how to continually improve their ability to get through and engage with the right people.

Each step in the course involves developing new, more effective frameworks and phrases. 

The plan they create during the course empowers them to start getting results as soon as they return to their desks.